Escalations
Manage escalated issues requiring attention
Critical
2
SLA Breached
2
Open
4
Resolved Today
1
| Escalation | Type | Priority | Status | Assigned To | SLA | Actions |
|---|---|---|---|---|---|---|
Order stuck in preparing for 2+ hours ORD-2024-001847 | Order | Critical | New | Unassigned | Overdue | |
VIP customer complaint - repeated issues TKT-2024-001234 | Support | High | In Progress | MKMohammed Khan | Overdue | |
Large refund request - requires approval REF-2024-000567 | Refund | High | Pending Action | LHLayla Hassan | OverdueBreached | |
Vendor refusing multiple orders VND-00045 | Vendor | Critical | In Progress | YIYusuf Ibrahim | Overdue | |
Rider not responding - order at risk RDR-00123 | Rider | Medium | Resolved | MKMohammed Khan | OverdueBreached |